Australia Post

Commonwealth and Defence Force Ombudsman

The Commonwealth Ombudsman takes complaints about Commonwealth Government departments and authorities eg.

• Australia Post
• Australian Taxation Office
• Centrelink
• Medicare
• Child Support Agency
• Federal Police.

It also acts as the Defence Force Ombudsman where Australian Defence Force members or former members, their spouses and dependents can complain about administrative action taken by the Defence Force and other Commonwealth agencies.

Level 6 Farrell Place Canberra 2601
GPO Box 442 Canberra 2601
Phone - FreecallT 1300 362 072
(02) 6276 0111
Special adviser on taxation (02) 9290 1330
Fax - (02) 6249 7829
Commonwealth Ombudsman email link
Commonwealth Ombudsman web site

How to complain

You can make a complaint in person, in writing and by phone. Go to the Ombudsman's site for more info

To complain about a government business, department, agency or local government in your State or Territory:

Your State/Territory Ombudsman can independently and impartially investigate, review and resolve complaints concerning state / territory / local government departments and agencies, statutory authorities, public servants, local councillors and council staff and police. Any person, organisation or association or MP on behalf of a constituent can make a complaint. There is no charge to you.

Queensland Ombudsman

Level 25 288 Edward St Brisbane 4000
Phone: FreecallT 1800 068 908 (within Qld only) (07) 3005 7000 (Brisbane metro)
Fax: (07) 3005 7067
Email link to Ombudsman
Web site link

How to complain

You can ring to discuss the complaint, but you will need to put it in writing.

You can use the Ombudsman's online complaint form .