Builder
(1) Some States also have specialist building regulators and tribunals with dispute resolution processes that you can use. See State information below .
(2) You can contact your Consumer Affairs / Fair Trading office.
(3) The Housing Industry Association (HIA) and the Masters Builders of Australia (MBA) are the main associations for builders. They will take complaints about members, but their primary obligation is to the member. Each association has a Code of Practice that its members are bound by.
You can get the code by ringing the association. We have linked the ones that are on the association web sites.
Queensland
(1) Queensland Building Services Authority
The Authority is the regulator for the Queensland construction industry. It has a dispute management area and a statutory insurance scheme covering homeowners (up to $10,000) in cases of work that is not completed, is defective or subsides.
PMB 84 Coorparoo DC Brisbane 4151
Phone: (07) 3225 2855
Fax: (07) 3225 2929
Email link
Web site link
Consumer Information
(2) The Commercial and Consumer Tribunal
The Tribunal can adjudicate on, or give orders to resolve, domestic building disputes. It can also review decisions of the Queensland Building Services Authority (see above) . Any consumer, contractor or subcontractor involved in a domestic building dispute, or any person who has a complaint in contract, negligence, nuisance or trespass related to the performance of domestic building work can make an application to the Tribunal. Level 9 15 Adelaide St Brisbane 4000
GPO Box 2469 Brisbane 4001
Phone: (07) 3247 3333
Fax: (07) 3247 3300
Email link
Web site link
How to complain
You must file an Application Form, in person or by mail. No fax or electronic applications are accepted. Application forms are available from the Tribunal's Web site(go to Building List and look under Forms). A filing fee of $212 must be sent with the application.
(3) Housing Industry Association (Qld)
14 Edmonstone St South Brisbane 4101
PO Box 3573 South Brisbane 4101
Consumer line - 1902 973 555
Admin: (07) 3846 1298
Fax: (07) 3846 3794
Email link
Web site link
(4) Housing Industry Association (North Australia office)
Cnr Bayswater Rd & Greg Jabs Crt Garbutt 4814
PO Box 1105 Castletown 4812
Consumer line - 1902 973 555
Admin - (07) 4728 6148
Fax - (07) 4725 6363
Web site link NQ
Email link
(5) Queensland Master Builders Association
417 - 419 Wickham Tce Brisbane 4000
Phone - (07) 3404 6444
Fax - (07) 3832 2717
Web site link
Email link
QMBA's dispute resolution process and links to legislation
|
