Building Society

(1) Financial Co-operative Dispute Resolution Scheme (FCDRS)

FCDRS will deal with your issue if your Building Society is one of its members. Ring FCDRS or your Building Society to check on membership.

FCDRS will take complaints about a wide range of activities, including disputed ATM transactions and unauthorised transactions via EFTPOS or credit cards.

Contact information
Phone: 1300 139 220 (Australia-wide for cost of a local call)
PO Box 372 Clayfield Qld 4011
Fax: 07 3862 3722
Email link to FCDRS

(2) Australian Association of Permanent Building Societies (AAPBS)

The Association represents all building societies in Australia. It can independently consider customer issues and recommending to the building society that your issue be reviewed at Executive level.

16 Thesiger Court Deakin ACT 2600
PO Box 9021 Deakin ACT 2600
Phone: (02) 6281 1588
Fax: (02) 6285 1674

How to complain

You can phone, fax, email or write.
AAPBS email link
AAPBS web site link

Relevant Codes of Practice

(1) Many building societies have adopted the Building Society Code of Practice , but not all. The Code may help you frame your complaint.

(2) The Consumer Credit Code must be followed by all credit providers in Australia, including building societies. Click here to go to the National Consumer Credit Code web site for more information.

(3) The Electronic Funds Transfer (EFT) Code of Practice has been developed by the Australian Securities and Investment Commission (ASIC). It applies to transactions made using ATMs and EFTPOS. It does not yet cover telephone, internet or computer banking, but ASIC hopes that will be the case by mid-2000. Click here to go to the EFT Code on the ASIC site.