Direct Selling or Direct Marketing

Direct Selling Association of Australia (DSAA) - Code of Practice Administrator

The DSAA is the national association for companies that distribute and sell goods and services directly to you in your home or workplace, rather than at a fixed retail location. Membership is not compulsory. DSAA members include companies such as Amway, Tupperware, Herbal Life and Avon. More information about DSAA - here.

Members agree to abide by the DSAA Code of Practice (scroll down).
A Code of Practice Administrator resolves consumer complaints, monitors member companies' complaint resolution mechanisms and enforces the Code.

The Code of Practice Administrator Direct Selling Association of Australia Inc
Level 1, 14 King St, Rockdale NSW 2216
PO Box 232, Rockdale 2216
Phone: Admin only - 02 9567 8566
Fax: (03) 9785 6255
Email link
DSAA web site

How to complain

You should first seek assistance from your neighbourhood salesperson, and the company itself. If you remain dissatisfied, contact the DSAA Code
of Practice Administrator on the contact points above (mail, email or fax).

Australian Direct Marketing Association (ADMA)

ADMA is the industry association for the direct marketing industry. It has about 400 members who agree to abide by the ADMA Code of Practice.
If you have an issue about a purchase you have made by mail, internet, telephone or from a catalogue, or the marketing behaviour of
the company concerned, you can complain to the ADMA Code Authority.

ADMA also offers a "do not contact" registration so you can have your name removed from the marketing lists of ADMA members. Here.

Level 5 / 100 William St Woolloomooloo 2011
PO Box 464 Kings Cross 1340
Phone: (02) 9368 0366
Fax: (02) 9368 0866

How to complain

Complaints must be in writing by mail or fax.
Link to ADMA web site