Electricity Company

Queensland

Energy Consumer Protection Office (ECPO)

The ECPO provides a free and independent investigation and mediation service to Queensland electricity and gas customers. Electricity customers may also have access to independent arbitrators following investigation by the ECPO and the recommendation of the Regulator.

GPO Box 611 Brisbane 4001
Level 9, 239 George St Brisbane 4000
Phone: 1300 300 993 (Queensland wide; Tollfree - cost of a local call)
Fax: (07) 3227 7068
Email link to ECPO
Go to ECPO's web site

How to complain

Phone, fax, letter or email.
ECPO's web site has further information about lodging a complaint.

As a Queensland electricity customer, you have rights under the Electricity Act 1994 or the Electricity Regulation 1994 .

From 1 January 2005, a new Guaranteed Service Level scheme entitles Queensland customers to rebates on their electricity bill if they don't receive a satisfactory level of customer service. These service levels apply to all non-contestable customers of ENERGEX or Ergon Energy (most domestic and small business customers). And, a new Electricity Industry Code introduces guaranteed levels of service and performance requirements for Queensland's electricity distributors, ENERGEX and Ergon Energy. A series of customer fact sheets has also been prepared to explain the code and its service level provisions.

You may also have rights under the Trade Practices Act 1974.