Housing

Queensland

(1) Residential Tenancies Authority

The RTA is a statutory authority that aims to solve a residential tenancy and rental bond dispute quickly and cheaply. It covers general tenancies and moveable dwelling tenancies. It also covers all those involved in the rental industry - real estate agents, property managers, property owners and tenants.

33 Herschel St Brisbane 4000
GPO Box 390 Brisbane 4001
Phone: 1300 366 311 (from anywhere in Australia)
Fax: (07) 3361 3666
Go to the RTA's home page.

How to request dispute resolution

Under the Residential Tenancies Act 1994, you must attempt to resolve a dispute over bond refunds and other tenancy matters by lodging a Dispute Resolution Request form with the RTA.

The RTA's home page has a link to this Act and to the Dispute Resolution Request form. The RTA has a very useful fact sheet on dispute resolution that will help you understand your rights and responsibilities. (Click here, then on Publications at left)

(2) In an urgent tenancy situation

As specified in the Act you can apply to the Small Claims Tribunal without first lodging a notice with the RTA . For more information, contact the RTA, the Brisbane Small Claims Tribunal or your local Magistrate's court. The Small Claims Tribunal limit on small claims is $5,000. You will need to lodge a claim form and pay a filing fee.
Address: 170 North Quay Brisbane 4000
Phone: (07) 3247 4578
More info on the Small Claims Tribunal.