Telephone, Mobile, or Internet Service Provider
(1) Telecommunications Industry Ombudsman (TIO)
The TIO is a national scheme that assists residential and small business customers with telephone and internet services complaints about telecommunications companies. Its services are free and independent of the telecommunications companies, consumer groups and government.
The Ombudsman has the power to make determinations (up to $10,000) that are binding on the telecommunications company or the internet service provider, and recommendations (up to $50,000) .
PO Box 276 Collins Street West Melbourne 8007
Phone: FreecallT 1800 062 058 (Australia wide)*
Fax: FreefaxT 1800 630 614
TTY: FreecallT 1800 675 692 (hearing impaired)
Translator and Interpreter Service: Ring 131450 (Tollfree) and ask for the TIO on 1800 062 058
*Calls from mobile phones charged at applicable mobile rate.
Email
TIO web site
How to complain
Go to information about lodging a complaint with the TIO and to the forms you can use. Or ring or fax the TIO on the numbers above.
Useful information
Issued in 2000 by the Australian Communications and Media Authority (ACMA) (formerly the Australian
Communications Authority) requires telephone companies to meet minimum performance requirements and to provide customers with
financial compensation when these are not met.
These are designed to help you choose the best value mobile, Internet and fixed line products and services to meet your unique needs. ACMA says they will:
- help you understand the products and services that meet your unique needs
- identify important questions to ask companies before signing a contract
or purchasing a product
- assist you to understand your consumer rights and the consumer
safeguards in place to protect you
- direct you to other relevant information within the ACA web site
- provide links to external web sites that contain information relevant to you.
Internet "Tool Kit"
Mobile Phone "Tool Kit"
Fixed Line "Tool Kit"
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