Superannuation

Superannuation Complaints Tribunal

If you are a member of a superannuation fund and you have a complaint about a decision made by the Fund's Trustee, you can contact the Superannuation Complaints Tribunal with your complaint.

This is an independent body set up to resolve most superannuation complaints you may have.

It deals with complaints about the decisions and/or conduct of super fund trustees, insurers, retirement savings account (RSA) providers, superannuation providers (and other relevant related decisions-makers).

There is no charge to you.

There are some types of complaints that the Tribunal cannot deal with.

You can get a copy of the Tribunal's complaints information booklet by calling the number below.

Level 15, 31 Queen St Melbourne 3000 Locked Bag 3060 GPO Melbourne 3001
Phone: 1300 884 114 (local call cost Aust-wide)
Fax: (03) 8635 5588
Email link
Link to Tribunal's web site

How to complain

Your complaint must be in writing. The Tribunal has a standard form to make it easier for you to put your complaint together. Your complaint can also be lodged online.

Click here for more information about making a complaint to the Superannuation Complaints Tribunal.