Telephone Information Services

Telephone Information Services Standards Council (TISSC)

TISSC deals with issues about the message content and/or advertising content of any telephone information service. It covers 190 services (but not some aspects of sex lines which are handled by the ACCC), and includes recorded information, live information, fax or computer-accessed information.

TISSC does not deal with billing disputes. TISSC is an independent regulatory body, funded by the telephone information services industry. Its services are free and if required, confidential.

An Arbitrator will investigate to see if there has been a breach of the Code of Practice . (Click here to go to the TISSC site for info on the Code.)
Suite 1601 323 Castlereagh St Sydney 2000
PO Box 1021 Haymarket 2000
Phone: 1300 139 955 (for local call cost)
Fax: (02) 9211 4447
Email link to TISSC
TISSC web site link

How to complain

Your complaint needs to be in writing (mail, email or fax). But you can ring TISSC for advice.