Breach of Trade Practices Act

Australian Competition & Consumer Commission (ACCC)

The ACCC is responsible for the Trade Practices Act 1974 and the Prices
Surveillance Act 1983.

The main parts of the Trade Practices Act 1974 that
deal with consumer protection are -

• unconscionable conduct (Part IVA) (click here for ACCC's Guide to unconscionable conduct)
• unfair practices; product safety and information; country of origin claims; conditions and warranties; actions against manufacturers/importers (Part V)
• product liability (Part VA)
• price exploitation in relation to the new tax system (Part VB)

The ACCC has the power to take legal action, impose fines and order compensation.

Link to ACCC for more information about the ACCC's role

Link to ACCC for more consumer information

Link to the Trade Practices Act 1974

How to get assistance or advice on your complaint

The ACCC has an Infocentre that operates as the initial response centre for all enquiries and complaints on competition and consumer issues
throughout Australia.

Just ring 1300 302 502 (toll free; Australia-wide). Or you can lodge by email.